Veil VPN · Support

Support

We're here to help. Most questions are answered below.

Getting started

• Download Veil from the App Store or Google Play.
• Open the app and tap the connect button to secure your connection.
• Choose a server location from the list to change your virtual region.

Managing your subscription

Subscriptions are billed and managed by the app store you purchased from:

• iPhone / iPad: Settings → your name → Subscriptions → Veil VPN.
• Android: Google Play → profile → Payments & subscriptions → Subscriptions → Veil VPN.

From there you can change plan, turn off auto-renew, or cancel. Refunds are handled by Apple or Google under their policies.

Troubleshooting

• Can't connect? Try another server location, toggle the connection off and on, or restart the app.
• Slow speeds? Pick a server closer to you, or disable Double VPN / Stealth for maximum speed.
• Restore purchase: open the app's account screen and tap "Restore purchases".

Privacy & security

Veil follows a strict no-logs policy — we don't track what you do online. Read the full Privacy Policy and Terms of Use.

Contact us

Still stuck? Reach a human at support@myxa.app. Tell us your device model, OS version and app version so we can help faster.